Terms and Conditions

Last updated: 28th May 2026

Welcome to Ethereal Printing UK. These Terms and Conditions explain the rules for using our website and purchasing products or services from us.

By accessing our website, placing an order, or using our services, you agree to these Terms and Conditions. If you do not agree with these terms, please do not use our website or place an order with us.

1. About Us

This website is owned and operated by Ethereal Printing UK.

Our contact details are:

Website: www.etherealprintinguk.com
Email: steven@etherealprintinguk.com
Address: 32 Dixon Terrace, Whitburn, West Lothian, EH47 0LH

2. Use of Our Website

You agree to use our website only for lawful purposes.

You must not use our website:

in any way that breaches any applicable law or regulation;
to commit fraud or other unlawful activity;
to transmit viruses, malware, or harmful code;
to interfere with the security, operation, or availability of the website;
to copy, scrape, reproduce, or misuse our website content without permission.

We may restrict, suspend, or terminate access to our website if we believe these Terms and Conditions have been breached.

3. Website Content

The content on our website is provided for general information only. We make reasonable efforts to keep information accurate and up to date, but we do not guarantee that all content is complete, accurate, or current at all times.

We may update, change, suspend, or remove any part of the website without notice.

4. Our Products and Services

We provide printing services and related products. These may include standard printed products, customised printed products, personalised designs, bespoke artwork, made-to-order items, business stationery, promotional materials, event printing, signage, packaging, or other print-related products and services.

The exact products and services available may vary from time to time.

Product descriptions, prices, images, sizes, specifications, finishes, materials, production times, and delivery times are provided as accurately as possible. However, minor variations may occur, particularly with printed and customised products.

We reserve the right to:

change products, services, prices, and specifications at any time;
correct errors or omissions;
refuse or cancel orders where necessary;
withdraw products or services from sale;
limit quantities or availability.

5. Placing an Order

When you place an order with us, you are making an offer to purchase the products or services in your order.

Your order is not accepted until we confirm acceptance by email, written confirmation, invoice, payment confirmation, or by beginning work on your order.

We reserve the right to refuse or cancel an order where:

the product or service is unavailable;
there has been an error in pricing, description, or availability;
payment has not been received or has failed;
we are unable to fulfil the order;
the order includes unlawful, offensive, infringing, or unsuitable content;
we reasonably suspect fraud or misuse.

If we cancel an order after payment has been made, we will refund any amount paid for the cancelled order, unless we are entitled to deduct costs already incurred in accordance with these Terms and Conditions.

6. Customer Responsibilities

When placing an order, you are responsible for ensuring that all details are accurate and complete.

This includes, but is not limited to:

product selection;
quantities;
sizes;
colours;
finishes;
materials;
wording;
names;
dates;
spelling;
grammar;
images;
logos;
artwork;
layout choices;
delivery details;
billing details;
any other customisation instructions.

We are not responsible for mistakes caused by incorrect, incomplete, unclear, or late information provided by you.

7. Customised, Personalised, and Bespoke Printing

Many of our products are customised, personalised, bespoke, or made to your specification.

This may include products printed with your chosen:

text;
names;
dates;
photographs;
logos;
artwork;
colours;
sizes;
layouts;
business details;
event details;
design choices;
other custom requirements.

Because these products are made specifically for you, they may not be suitable for resale or use by another customer.

You acknowledge that customised, personalised, bespoke, or made-to-order printed products may not be eligible for cancellation once we have accepted your order and begun work on it, unless the product is faulty, not as described, or has not been supplied with reasonable care and skill.

8. Customer-Supplied Artwork, Images, and Content

Where you provide artwork, designs, logos, photographs, text, images, files, or other materials for printing, you confirm that:

you own the materials or have permission to use them;
you have the right to supply them to us for printing;
our use of the materials to fulfil your order will not infringe any third-party rights;
the materials do not breach copyright, trade mark rights, privacy rights, publicity rights, or any other intellectual property rights;
the materials are not unlawful, defamatory, discriminatory, obscene, abusive, offensive, threatening, or otherwise inappropriate;
the materials are accurate and suitable for the intended print product.

You are responsible for ensuring that supplied files are of suitable quality and resolution for printing.

We are not responsible for poor print results caused by:

low-resolution images;
blurry or pixelated artwork;
incorrect file formats;
corrupted files;
incorrect dimensions;
unsuitable colours or colour profiles;
spelling or grammar errors;
layout errors;
missing fonts;
transparency or bleed issues;
other issues within files supplied by you.

We may refuse to print any material that we reasonably believe is unlawful, offensive, discriminatory, abusive, infringing, or otherwise unsuitable.

9. Proofs, Previews, and Approval

Where we provide a proof, mock-up, preview, digital sample, or design for approval, it is your responsibility to check it carefully before approving it.

You must check all details, including:

spelling;
grammar;
wording;
names;
dates;
contact details;
images;
logos;
colours;
sizes;
layout;
positioning;
quantities;
product specifications.

Approval of a proof means that you confirm the proof is correct and that you authorise us to proceed with printing or production.

Once a proof has been approved, we are not responsible for errors that were visible in the approved proof.

Changes requested after approval may not be possible. Where changes are possible, they may result in additional charges and delays.

If you delay approving a proof, this may delay production and delivery.

10. Colours, Materials, and Print Finish

We make reasonable efforts to display and reproduce colours, finishes, and materials accurately. However, printed colours may differ from how they appear on screen.

Colour and finish variations may occur due to:

screen settings;
device displays;
lighting conditions;
paper type;
material type;
ink type;
print process;
colour profiles;
batch differences;
finishing methods.

Minor variations in colour, positioning, trimming, size, finish, texture, or print appearance are normal in printing and will not usually be treated as faults unless the product is materially different from the agreed specification.

11. Prices and Payment

Prices are shown on our website or provided by quotation. Prices may be shown inclusive or exclusive of VAT, depending on how they are displayed. Any applicable VAT, delivery charges, or additional fees will be shown before you complete your order where possible.

We reserve the right to change prices at any time. Price changes will not affect orders that have already been accepted, unless there has been an obvious pricing error.

Payment must be made in full unless we agree otherwise in writing.

Where payments are processed through a third-party payment provider, your payment will also be subject to that provider’s terms and conditions. We are not responsible for payment delays, failed transactions, or errors caused by third-party payment providers.

12. Quotations

Any quotation we provide is valid for 30 days unless stated otherwise.

A quotation does not guarantee availability of materials, production capacity, or delivery times unless expressly confirmed by us in writing.

We may revise a quotation if:

the order details change;
quantities change;
artwork or file preparation work is required;
material costs increase;
delivery requirements change;
additional services are requested.

13. Production Times

Production times are estimates only unless we expressly agree a fixed deadline in writing.

Production time may begin only once:

payment has been received;
all required information has been provided;
artwork or files have been supplied in the correct format;
any proof has been approved;
all order details have been confirmed.

We are not responsible for delays caused by:

late payment;
incomplete or incorrect information;
artwork or file issues;
delayed proof approval;
customer changes;
supplier delays;
courier delays;
events outside our reasonable control.

14. Delivery

Delivery times are estimates only unless we expressly agree otherwise in writing.

We will deliver to the address provided by you when placing your order. You are responsible for ensuring that the delivery address is accurate and complete.

We are not responsible for failed or delayed delivery caused by incorrect address details, unavailable recipients, courier delays, customs delays, weather disruption, or events outside our reasonable control.

Risk in the goods passes to you when the goods are delivered to the delivery address provided.

If goods are returned to us due to incorrect delivery details or failed delivery attempts, you may be responsible for additional delivery charges.

15. Distance Selling, Cancellations, and Consumer Rights

If you are a consumer buying online, by phone, by email, or otherwise at a distance, you may have certain cancellation rights under UK consumer law.

For standard, non-customised products, you may have the right to cancel your order within 14 days after receiving the goods, unless an exception applies.

To exercise a cancellation right, you must clearly tell us that you wish to cancel by contacting us at:

Email: [Insert email address]

If you cancel a standard, non-customised product within the applicable cancellation period, you must return the goods to us within 14 days of telling us you wish to cancel.

Returned goods must be unused, in their original condition, and suitably packaged.

Unless the goods are faulty or not as described, you may be responsible for the cost of returning the goods.

16. Cancellation of Customised, Personalised, or Bespoke Orders

The usual 14-day cancellation right does not apply to goods that are made to your specification or clearly personalised.

This means that if you order customised, personalised, bespoke, or made-to-order printed products, you may not be able to cancel the order once we have accepted it and begun work.

This includes, but is not limited to, products printed with your chosen:

wording;
names;
dates;
photographs;
artwork;
logos;
colours;
sizes;
layouts;
business details;
event details;
design specifications;
other personal or custom details.

You acknowledge that customised and personalised printed products are made specifically for you and may not be suitable for resale.

This does not affect your legal rights if the goods are faulty, not as described, or not supplied with reasonable care and skill.

17. Cancelling Before Production Has Started

Where possible, we may allow you to cancel or amend a customised order before design, proofing, printing, production, or ordering of materials has started.

If you ask to cancel after we have begun work, we may deduct reasonable costs from any refund. These may include costs for:

design work;
artwork preparation;
proofing;
administration;
materials ordered;
printing already completed;
production time;
third-party supplier costs;
payment processing fees, where applicable.

Once printing or production has started, cancellation may no longer be possible.

18. Changes to Orders

If you need to change an order, you should contact us as soon as possible.

We will try to accommodate changes where reasonably possible, but we cannot guarantee that changes can be made once an order has been accepted or production has begun.

Changes may result in additional charges, revised production times, and delayed delivery.

19. Faulty, Damaged, or Incorrect Orders

Please check your order carefully as soon as possible after delivery.

If your order is faulty, damaged, materially different from the agreed specification, or incorrect due to an error on our part, please contact us at [insert email address] within 7 days of delivery.

You should provide:

your order number;
a description of the issue;
clear photographs showing the problem;
photographs of the packaging, if the item arrived damaged.

Where we agree that goods are faulty, damaged, incorrect, or materially different from the agreed specification due to our error, we will offer an appropriate remedy. This may include a reprint, repair, replacement, partial refund, or full refund, depending on the circumstances.

We will not usually offer a refund, replacement, or reprint where the issue was caused by customer error, including:

incorrect wording supplied by you;
spelling or grammar mistakes supplied by you;
incorrect names, dates, or details supplied by you;
low-quality or low-resolution artwork;
unsuitable files;
approval of an incorrect proof;
colour expectations based only on screen display;
changes of mind after production.

20. Refunds

Where a refund is due, we will process it using the original payment method unless we agree otherwise.

Refunds may take several working days to appear in your account, depending on your bank or payment provider.

We may reduce a refund where permitted by law, including where goods have been handled beyond what is necessary, returned damaged, or where work has already been carried out on a customised order.

21. Intellectual Property

Unless otherwise stated, all content on our website belongs to us or is used with permission. This includes text, images, logos, graphics, designs, downloads, photographs, videos, layout, branding, and other materials.

You must not copy, reproduce, modify, distribute, sell, or use our website content for commercial purposes without our written permission.

Where we create designs, artwork, layouts, templates, or other creative materials for you, ownership of those materials remains with us unless we agree otherwise in writing.

You may use the final printed products for their intended purpose once paid for in full.

Unless expressly agreed in writing, we are not required to provide editable source files, design files, working files, fonts, templates, or other production files.

22. Use of Completed Work for Marketing

We may wish to use photographs or examples of completed work for our portfolio, website, social media, marketing, or promotional materials.

We will not knowingly publish confidential or sensitive customer information.

If you do not want us to use images of your completed order for marketing purposes, please tell us in writing when placing your order.

23. Third-Party Links

Our website may include links to third-party websites. These links are provided for convenience only.

We are not responsible for the content, security, policies, or practices of third-party websites. Accessing third-party websites is at your own risk.

24. Privacy and Cookies

Your use of our website may also be governed by our Privacy Policy and Cookie Policy.

Please read these policies to understand how we collect, use, store, and protect personal information.

25. Limitation of Liability

Nothing in these Terms and Conditions excludes or limits liability where it would be unlawful to do so. This includes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded.

To the fullest extent permitted by law, we are not liable for:

indirect or consequential losses;
loss of profit;
loss of business;
loss of revenue;
loss of goodwill;
loss of opportunity;
loss caused by delay;
losses caused by your incorrect instructions or supplied materials;
losses caused by third-party suppliers, couriers, or payment providers.

For business customers, our total liability for any claim arising from an order will be limited to the amount paid by you for that order, unless the law requires otherwise.

26. Events Outside Our Control

We are not responsible for delays or failures caused by events outside our reasonable control.

These may include, but are not limited to:

courier delays;
postal disruption;
supplier delays;
shortages of materials;
power failures;
internet or technology failures;
extreme weather;
fire;
flood;
strikes;
illness;
government restrictions;
accidents;
war;
civil unrest;
other events beyond our reasonable control.

If an event outside our control affects our ability to fulfil your order, we will contact you as soon as reasonably possible.

27. Business Customers

If you are purchasing as a business, you confirm that you have authority to place the order on behalf of that business.

Business customers do not have the same cancellation rights as consumers unless we expressly agree otherwise in writing.

Any timescales, production dates, or delivery dates provided to business customers are estimates only unless expressly agreed as fixed deadlines in writing.

28. Changes to These Terms

We may update these Terms and Conditions from time to time.

The version that applies to your order will be the version in force at the time your order is placed, unless changes are required by law.

Any updates will be posted on this page with a revised “Last updated” date.

29. Governing Law

These Terms and Conditions are governed by the laws of Scotland.

Any disputes will be subject to the courts of Scotland, unless applicable consumer law gives you the right to bring proceedings elsewhere.

30. Contact Us

If you have any questions about these Terms and Conditions, please contact us at:

Email: steven@etherealprintinguk.com